Services & Support

Phone Content Transfer

We will transfer your contacts, pictures, text messages from your old phone to your new phone.

  • Transfer, backup and restore of mobile phone content
  • Supports transfer of content across all mobile handset technologies
  • Transfer of phone’s internal memory and SIM card content
  • Transfer of phonebooks, pictures, videos, ring-tones, and SMS

Recycling / Fido Trade

Take advantage of the FidoTRADE™ program to get a credit towards your new Fido phone without having to pay more from your pocket.

Fido now takes back any used phone with the battery. You’ll get a credit equivalent to your used phone’s value, if applicable, for use in-store on the cost of your new phone or accessories. The FidoTRADE program is available when you buy and activate a new Fido phone - even on a Prepaid plan.

With FidoTRADE™, you can get rid of your old phone. The program takes back all types of devices from any carrier in Canada, the U.S. or any other country in the world.

Lost / Stolen Device Protection

Wireless Protection Plan

Protect your wireless device up to two years from lost, stolen or damage. Ask our Wireless Experts in store for more information. Protection plans start at $13 per month

Wireless Protection Program™

It is estimated that millions of wireless phones will be reported stolen this year and millions more will be lost or damaged. Without the proper coverage, you could pay more than your original investment to repair or replace your wireless phone.

Most policies do not cover wireless equipment and if they do, they usually are very expensive, with a deductible that can be much more than the cost to replace or repair your phone. That is why so many customers are taking advantage of the Wireless Protection Program™.

With all that could happen to your wireless phone, there really isn't a better way to be protected. The Wireless Protection Program™ is for new wireless phones or activated phones up to 3 months.

The Wireless Protection Program™ is specifically designed to protect your phone and provide coverage for all things not covered under the manufacturer’s factory warranty. Coverage includes lost, stolen, broken, accidental damage, liquid damage and more.

  • Fully Insurance Backed- by an AM Best Rated Insurer and compliant in all 50 States and Canada
  • Industry leading claims and customer service satisfaction levels through its 24/7/365 in-house claims center.
  • Covers All Makes, Models and Service Providers
  • Replacement Phones Shipped within 24-48 hours
  • Best In Industry Product Replacement- over 85% of claims replaced with new units
  • Program Choices- 1, 2 year and monthly plan options